Client: Longfor Properties

Results:
GETECH provides Longfor Group with a full set of intelligent call platform and intelligent customer service platform, achieving omnichannel business marketing and service support. All data from customer communication interactions, including customer information, call records, work orders, recordings, etc., can be 100% digitized, providing basis for enterprise decision-making.

At the same time, GETECH's open audio-video communication capabilities (SDK) can be embedded into Longfor Properties' smart hardware ends, such as smart access control, smart displays, etc., allowing owners in need to quickly connect with Longfor Properties' remote customer service personnel, efficiently and quickly achieving real-time audio-video communication, improving property service response quality and level.

On smart light poles at parking entrance/exit booths, GETECH's audio-video communication capabilities can also be embedded to achieve unattended parking.

Client: SF International

Results:
SF International's App end and call center system were originally two separate applications. Overseas customers calling the call center customer service, SF International had to pay high international communication fees.

After embedding GETECH's audio-video communication capabilities into the SF International App end, the two applications achieved mutual integration. Overseas customers can directly 'one-click call' customer service personnel in the App end, ensuring consistency in service experience, while significantly reducing service costs for overseas business.